Terms and Conditions

1. About us and these Terms

1.1 The website solarbridge.africa (the "Website") is operated under the brand Solar Bridge by Invictorix Limited, a private limited company incorporated in Kenya (company no. PVT-9XUKZ8LJ, KRA PIN P052387221C), with its registered address at Azure Towers, Lantana Road, Nairobi, Kenya ("Solar Bridge", "we", "us", "our").

1.2 These Terms and Conditions ("Terms") govern your use of the Website and every purchase of products or services through it. They form a legally binding contract between you and Invictorix Limited, concluded electronically under the Kenya Information and Communications Act (Cap. 411A).

1.3 By browsing the Website, creating an account or placing an order, you accept these Terms, our Privacy Policy, our Shipping Policy and the replacement terms in section 4. If you do not agree, do not use the Website.

1.4 Nothing in these Terms limits any right you have as a consumer under the Consumer Protection Act, 2012 or any other law of Kenya that cannot be excluded by contract.

Definitions

• Customer / you: any person who uses the Website or places an Order, whether a Consumer or a Business Customer.
• Consumer: an individual buying mainly for personal, family or household use.
• Business Customer: a company, firm, installer, reseller, institution or individual buying for trade, business or resale.
• Products: solar panels, inverters, batteries and energy storage, mounting systems, electro-technical and balance-of-system items, water pumping and heat-pump equipment, and any other goods listed on the Website.
• Services: delivery, installation, commissioning, site survey, design, technical support and training services.
• Order: your request to buy Products or Services through the Website.
• Vendor: a third-party seller or service provider listed on the Website under our vendor programme.

Eligibility and accounts

1.5 You must be at least 18 years old and legally able to enter into a binding contract. If you act for a business, you confirm you are authorised to bind it.

1.6 Prices are shown only to registered users. You must give accurate, current information when you register and keep it up to date.

1.7 You are responsible for keeping your login details confidential and for all activity under your account. Tell us at once at info@solarbridge.africa if you suspect unauthorised use.

1.8 We may approve, refuse, suspend or close any account, including trade or partner pricing accounts, where we reasonably suspect fraud, misuse, false information or a breach of these Terms.

2. Products, prices, orders and payment

Product information

2.1 We describe Products as accurately as we can, using manufacturer specifications. Images are for illustration; colours, labels and packaging may differ slightly. Rated outputs (e.g. Wp, kW, kWh) are manufacturer test values. Actual performance depends on site conditions, irradiance, shading, temperature, system design, installation and use.

2.2 Sizing guides, calculators, FAQs and pre-sale advice are general guidance only. They are not a guarantee of energy yield, savings or payback. For a binding system design, request a written quotation or site survey.

2.3 Several Products (including batteries, inverters and grid-connected systems) must be installed by a qualified person. In Kenya, solar PV installation must be carried out by a technician and contractor licensed by the Energy and Petroleum Regulatory Authority (EPRA). Grid connection or net metering may need utility approval.

Prices and taxes

2.4 Prices are in Kenya Shillings (KES) and include VAT where VAT applies, unless stated otherwise. Any other currency shown is an indicative conversion; you will be charged in KES at checkout.

2.5 Delivery, installation, customs and other charges are shown separately before you confirm your Order.

2.6 Prices, promotions and discount codes may change without notice but will not affect an Order we have already accepted. Discount codes are one per Order, have no cash value and may carry their own conditions.

2.7 If a Product is listed at an obvious pricing error, we will contact you before dispatch. You may then confirm the Order at the correct price or cancel it for a full refund.

How the contract is formed

2.8 Before you submit an Order, the checkout shows the Products, total price, taxes, delivery charges and these Terms, and lets you correct errors. Placing an Order is an offer to buy.

2.9 You will receive an automatic acknowledgement email. This is not acceptance. A contract is formed only when we send an Order confirmation or dispatch the Products, whichever comes first.

2.10 We may decline or cancel an Order, with a full refund of any amount paid, if a Product is unavailable, payment is not cleared, we suspect fraud, the delivery address is outside our service area, or the Order exceeds reasonable quantities.

2.11 Large, project or Business Customer orders may be governed by a separate written quotation or supply agreement. That document prevails over these Terms where they conflict.

Payment

2.12 We accept M-Pesa and any other payment methods shown at checkout. Payment is made through licensed payment service providers. We do not store full card details.

2.13 Unless we agree credit terms in writing, full payment is due before dispatch. Bank transfers are processed once funds clear in our account.

2.14 We issue electronic tax invoices through the KRA eTIMS system. Business Customers must give their correct KRA PIN at checkout to receive a compliant invoice.

3. Delivery, risk, title and installation

Delivery

3.1 In-stock items are normally dispatched within 4–5 working days of cleared payment. Delivery times shown are estimates. Areas, rates and timelines are set out in our Shipping Rates & Policies.

3.2 If we cannot deliver within 30 days of the agreed date, or within 30 days of the contract where no date was agreed, we will tell you. You may then cancel the Order and receive a full refund.

3.3 You must make sure someone authorised is available to receive the delivery, and that the site is safely accessible for the vehicle and for heavy items such as batteries and panels. Failed or repeat deliveries caused by you may be charged.

3.4 Inspect the goods on delivery. Note visible damage, shortages or wrong items on the delivery note and report them to us with photos within 48 hours. This helps us claim from the carrier; it does not reduce your statutory rights for hidden defects.

3.5 Business Customers collecting goods, or using their own transporter, take responsibility for the goods from the moment they leave our premises.

Risk and ownership

3.6 Risk of loss or damage passes to you on delivery to the address you gave, or on collection.

3.7 Ownership passes to you only once we receive full payment. Until then, Business Customers must store the goods separately, keep them insured and identifiable, and return them to us on request if payment is overdue.

Installation and other Services

3.8 Installation is provided either by Solar Bridge or by an independent installation partner. Every installer we appoint or recommend must hold a valid EPRA solar PV licence for the class of work. Where a partner performs the work, their quotation and terms apply to the workmanship, and we will name them before work starts.

3.9 Installation prices are based on the information you give us. If a site survey reveals conditions not disclosed (for example, roof weakness, asbestos, faulty wiring, access problems or extra cable runs), we will give you a revised quotation before proceeding.

3.10 You are responsible for: lawful access to the site; any landlord, county, building or utility approvals; a structurally sound roof or mounting surface; and keeping people and animals away from the work area.

3.11 After commissioning, you must use and maintain the system according to the manufacturer's manual and our handover notes. Do not open, alter or relocate electrical equipment unless you are a licensed technician.

3.12 Free remote technical support, manuals and wiring diagrams are provided as guidance to qualified installers. If you install Products yourself or use an installer we did not appoint, you are responsible for that work and for meeting EPRA and safety requirements.

4. Cancellations, replacements and warranties

Cancelling an Order

4.1 You may cancel an Order free of charge before it is dispatched by emailing sales@solarbridge.africa with your Order number.

4.2 You cannot cancel, without our written agreement, an Order for Products specially imported, configured or cut to length for you, or for Services already started at your request. Any agreed cancellation may carry a restocking or reasonable costs charge, which we will tell you before you confirm.

No returns for change of mind

4.3 We do not accept returns, and do not give refunds, where you change your mind, order the wrong item or quantity, or no longer need the Products. Please check specifications, compatibility and quantities before ordering, or ask our team for advice first.

Replacement of damaged goods

4.4 If Products arrive damaged, we will replace them free of charge. To qualify:

• report the damage to sales@solarbridge.africa within 48 hours of delivery, with your Order number and photos of the damaged item, its packaging and the delivery note;
• where the damage is visible on delivery, note it on the delivery note before signing (clause 3.4); and
• keep the item unused, uninstalled and in its original packaging, with all accessories, until we inspect or collect it.

4.5 We may inspect the item in person, or by photo or video, before approving a replacement. Once approved, we collect the damaged item and deliver the replacement at our cost. In-stock replacements are normally delivered within [7] working days; items that must be ordered in follow the lead time we confirm to you.

4.6 If an identical replacement is not available within a reasonable time, we will offer an equivalent product of the same or higher specification. If you do not accept it, we will refund the price paid for the damaged item.

4.7 Replacement does not cover damage that happens after delivery or collection, including damage from handling, storage, installation, or transport by your own vehicle or transporter (clause 3.5).

Faulty products and warranties

4.8 Faults that appear after delivery are handled under warranty, not under clause 4.4. Products carry the manufacturer's warranty stated on the product page or in the documentation (for example, product warranties on inverters and batteries and performance warranties on panels). We will help you lodge and follow up warranty claims with the manufacturer or its authorised service centre, which will repair or replace the Product under its warranty terms.

4.9 Where we or our partner install the system, workmanship is warranted for [12] months from commissioning.

4.10 Warranties do not cover faults caused by: installation by an unlicensed or unauthorised person; misuse, overloading or incorrect configuration; use outside the manufacturer's specifications; voltage surges, lightning, flooding, fire, pests or other external events; unauthorised repair or modification; or normal wear and expected battery capacity loss within the manufacturer's stated limits.

4.11 To claim, contact us with your Order number, the serial number, a description of the fault and photos or system logs. Keep your invoice as proof of purchase.

Your statutory rights

4.12 Nothing in this section removes the rights you have under the Consumer Protection Act, 2012 and the Sale of Goods Act (Cap. 31) where goods are defective, not as described or not fit for purpose. Where the law entitles you to a refund, we will provide one.

5. Liability, use of the Website and third parties

Our liability

5.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded, including a Consumer's statutory rights.

5.2 Subject to clause 5.1, we are not liable for: indirect or consequential loss; loss of profit, revenue, business or anticipated energy savings; or loss caused by grid outages, utility tariffs or policy changes, weather, or the acts of third parties outside our control.

5.3 Subject to clause 5.1, our total liability for any Order is limited to the price paid for the Products and Services in that Order.

5.4 For Business Customers, all conditions and warranties implied by statute or custom are excluded to the fullest extent the law allows, other than those relating to title.

Your responsibilities and indemnity

5.5 You must use the Website lawfully. You must not: give false information or use another person's identity or payment method; attempt to hack, overload, scrape or disrupt the Website; upload malicious code; post unlawful, defamatory or misleading content; or resell Products in breach of manufacturer or regulatory restrictions. Such conduct may also be an offence under the Computer Misuse and Cybercrimes Act, 2018.

5.6 Business Customers indemnify us against claims, losses and costs arising from their breach of these Terms, their resale of Products, or installation work they or their contractors perform.

Reviews and content

5.7 Reviews must be genuine, based on your own purchase or experience, and free of offensive or unlawful content. We may moderate or remove reviews that break these rules. We do not post or pay for fake reviews.

Intellectual property

5.8 The Solar Bridge name and logo, Website design, text, graphics and software belong to Invictorix Limited or its licensors. Manufacturer names, product images and trademarks belong to their owners. You may not copy, reproduce or use any of them for commercial purposes without written permission.

Vendors, partners and third-party links

5.9 Some Products or Services may be offered by Vendors through our vendor or partner programme. The listing will name the Vendor. Unless we state otherwise, the Vendor is responsible for its Products, Services, descriptions and warranties, while we manage payment and help resolve disputes. Vendors and partners agree to separate terms with us.

5.10 Links to third-party websites or services are provided for convenience. We do not control them and are not responsible for their content, security or privacy practices.

6. General terms

Force majeure

6.1 We are not liable for delay or failure caused by events beyond our reasonable control. These include natural disasters, floods, fire, epidemics, war, civil unrest, strikes, port or customs delays, shipping disruption, manufacturer shortages, power or internet outages, and changes in law or government action. If such an event lasts more than 60 days, either party may cancel the affected Order, and we will refund any amount paid for undelivered Products or Services.

Governing law and disputes

6.2 These Terms are governed by the laws of the Republic of Kenya.

6.3 If you have a complaint, contact us first at info@solarbridge.africa. We will acknowledge it within 2 working days and aim to resolve it within 14 days.

6.4 If a dispute is not resolved within 30 days, either party may refer it to mediation in Nairobi. If mediation fails, the courts of Kenya have exclusive jurisdiction. Consumers may also bring claims in the Small Claims Court, or complain to the Competition Authority of Kenya.

6.5 For Business Customers, disputes not resolved by mediation within 30 days shall be referred to arbitration in Nairobi under the Arbitration Act, 1995, by a sole arbitrator appointed by agreement or, failing agreement, by the Chartered Institute of Arbitrators (Kenya Branch). The arbitration shall be in English.

Changes to these Terms

6.6 We may update these Terms from time to time. The version on the Website when you place an Order applies to that Order. We will give notice of material changes on the Website or by email.

Notices and electronic communication

6.7 You agree that we may communicate with you by email, SMS, WhatsApp or through your account, and that electronic notices, records and confirmations are valid and binding.

Other terms

6.8 If any provision is found invalid or unenforceable, the rest of these Terms continue in force.

6.9 A delay or failure to enforce any right is not a waiver of it.

6.10 You may not transfer your rights under these Terms without our written consent. We may transfer ours to an affiliate or successor business.

6.11 These Terms, together with the policies referred to in clause 1.3 and any Order confirmation, form the entire agreement between you and us for each Order.

Contact us

Invictorix Limited (trading as Solar Bridge)

• Phone: +254 183167333
• Sales: sales@solarbridge.africa
• General enquiries and complaints: info@solarbridge.africa
• Website: solarbridge.africa