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FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery is quoted by location and order size. Ask us for the charge before you confirm, or add the Delivery Service when you want us to arrange transport.
How long will delivery take?
After payment is confirmed we share the dispatch date and the expected arrival window. Stock items move first. Items that must be brought in take longer, and we tell you before we proceed.
What exactly happens after ordering?
You get an email confirmation. We check stock and payment, then pack the order. Status stays visible under My Account and on the Order Tracking page.
Do I receive an invoice for my order?
Yes. The invoice is emailed with the order confirmation, and you can open it again from My Account, inside that order.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
Payment is collected at checkout through the method you choose, including M-Pesa when that option is shown.
What is wishlist?
Wishlist keeps products in your account so you can compare them and order later. Sign in, then use Add to wishlist on the product.
What should I do if I receive a damaged or wrong product?
Write to us with the order number and clear photos as soon as the goods arrive. We check the claim and then replace the item or arrange a return. Dictum a elit ridiculus odio montes.
Can I change or cancel my order?
Yes, while the order is still being prepared. Once it has been dispatched, the change follows the return process. Contact us with the order number.
What is "package tracking" in my orders?
After dispatch, the tracking details appear on that order in My Account and on the Order Tracking page. Search there with your order number.
