Below is a clear, Kenya-compliant Terms & Conditions page tailored for solarbridge.africa, covering e-commerce sales of solar equipment, services, delivery, returns, warranties, and data/privacy references.

Introduction

These Terms and Conditions govern access to and use of solarbridge.africa and purchases made from SolarBridge Africa within Kenya, including goods and services listed on the website. By accessing the site or placing an order, agreement to these Terms is deemed effective as of the date of use or purchase.linkedin+2​

Definitions

  • “Company,” “we,” or “us” means SolarBridge Africa operating the website solarbridge.africa in Kenya.trade​

  • “Customer” means any person or entity that browses, creates an account, or purchases products or services on the website.trade​

  • “Products” include solar panels, inverters, batteries, electrical accessories, mounting, water pumping solutions, and related items; “Services” include delivery, installation, and after-sales support as listed online.trade​

Eligibility and Account

Use of the website requires legal capacity to contract under Kenyan law and accuracy of submitted information. Account holders are responsible for safeguarding login credentials and for all activity under their account, including compliance with these Terms and applicable Kenyan regulations on electronic transactions and contracts.linkedin+2​

Ordering and Acceptance

Orders placed through the website constitute an offer to purchase Products or Services at the listed price and terms. Order confirmation via email or on-screen acknowledgment confirms receipt; acceptance occurs when the Company dispatches the Products or schedules Services, at which point a binding electronic contract is formed under Kenyan e-commerce rules recognizing electronic records and signatures.linkedin+2​

Pricing, Taxes, and Availability

Prices are listed in Kenya Shillings and include applicable taxes unless stated otherwise. The Company may update pricing, specifications, or availability at any time; if a pricing or listing error is identified pre-dispatch, the order may be canceled with a full refund or the Customer may be contacted to confirm the corrected terms before fulfillment.trade​

Payment

Accepted payment methods are those displayed at checkout, processed via secure electronic payment systems aligned with Kenyan e-commerce practices. Payment authorization is required at order placement; the Company may cancel unverified or suspicious transactions in line with fraud prevention measures.linkedin+2​

Delivery and Risk

  • Delivery Options: Standard delivery nationwide in Kenya and specialized logistics for bulky or sensitive items; estimated timelines are shown at checkout and may vary by location and item type.trade​

  • Risk and Title: Title to goods passes upon full payment; risk passes upon delivery to the Customer or the Customer’s designated recipient, consistent with standard e-commerce practices in Kenya.trade​

Installation and Commissioning

If installation is purchased, it will be performed by qualified personnel as scheduled after delivery and site readiness confirmation. The Customer must ensure site access, safety, and required approvals. Post-installation tests will be conducted before commissioning and handover documentation is provided to the Customer.trade​

Returns and Replacements

  • Window and Eligibility: Returns are accepted within 7 days of delivery for defective, damaged, or not-as-described goods, unused and in original packaging, with proof of purchase. Certain items (e.g., cut-to-length cables, customized orders, clearance) are not returnable unless defective.new.kenyalaw+1​

  • Process: Contact support with order details and reason; the item may be inspected or collected. Once verified, a like-for-like replacement (if available) or a refund to the original payment method will be processed within the prescribed period.new.kenyalaw+1​

  • Damaged/Wrong Items: For transit damage or wrong items, notify within 48 hours of delivery for prompt pickup and replacement or refund at no extra cost.trade​

Warranties

Manufacturer warranties apply as published by the respective brands (e.g., panels, inverters, batteries), and claims will be handled according to each manufacturer’s procedures. Warranty coverage generally excludes damage from improper handling, incorrect installation by unauthorized personnel, or misuse outside specified operating conditions.trade​

Product Use, Compliance, and Safety

Products must be installed and used per manufacturer instructions, applicable electrical standards, and Kenyan regulations. For high-voltage or energy storage systems, professional installation and compliant protection devices are required to maintain safety and warranty validity.trade​

Service Terms

  • Delivery Service: Subject to serviceable areas and schedule availability; re-delivery fees may apply if delivery attempts fail due to Customer unavailability.trade​

  • Installation Service: Scope, materials, and exclusions are detailed in the service listing or quotation; any additional works discovered on-site will be quoted separately before execution.trade​

Cancellations

Orders may be canceled prior to dispatch or scheduling of Services for a full refund. After dispatch or installation scheduling, cancellations may attract logistics or restocking fees where applicable, except where prohibited by consumer protection provisions for defective or not-as-described goods.new.kenyalaw+1​

Refund Timelines

Upon approval, refunds are initiated to the original payment method and completed within the legally prescribed or reasonable processing periods used by Kenyan e-commerce operators and payment providers.new.kenyalaw+1​

Data Protection and Privacy

Personal data collected for orders, delivery, support, and warranties is processed for contractual and legal purposes, fraud prevention, and service improvement, in line with Kenyan expectations for confidentiality and security in electronic transactions. For full details, refer to the site’s Privacy Policy.linkedin+2​

Intellectual Property

All site content, trademarks, logos, product data, and media remain the intellectual property of the Company or its licensors. No license is granted except for limited, personal, non-commercial use necessary to browse and purchase from the website.trade​

Prohibited Conduct

Users may not interfere with the site’s operation, attempt unauthorized access, deploy malicious code, scrape at scale, or use the site in a manner that infringes third-party rights or violates Kenyan law and fair competition standards.ca+1​

Liability and Indemnity

To the maximum extent permitted by Kenyan law, the Company excludes indirect or consequential losses and limits liability to the price paid for the affected order, without excluding liability for defects required by consumer protection laws. Customers agree to indemnify the Company for losses arising from breach of these Terms or unlawful use of the site.new.kenyalaw+1​

Dispute Resolution

The Company encourages amicable resolution via support channels. Consumers retain statutory rights to seek redress, including refunds, repairs, or escalation through recognized Kenyan consumer redress mechanisms and authorities where applicable.manwaadvocates+2​

Changes to Terms

The Company may update these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated Terms; material changes will apply to new orders only, unless otherwise required by law.trade​

Governing Law and Jurisdiction

These Terms are governed by the laws of Kenya, and disputes are subject to the jurisdiction of Kenyan courts and applicable consumer protection frameworks.new.kenyalaw+1​

Contact

For questions, returns, installations, or warranty claims, contact Customer Support via the channels listed on the website’s Contact page with order number, item details, and issue description